Get In Touch

Thank you for choosing Vella Rogue.

At Vella Rogue, we care about making every shopping experience feel easy, welcoming, and stress-free. Whether you have a question before placing an order or need help after your purchase, our Customer Care Team is ready to assist you.

Reach out to us

Customer Support Email

📧 info@vellarogue.com

We do our best to reply to all emails within 24–48 business hours, Monday through Friday.

For questions regarding an existing order, please include your Order Number so we can locate your order and assist you more efficiently.

What we can assist with

Our team is available to help with:

Order status & tracking
Shipping & delivery information
Return & refund requests
Product details
Size & fit questions
Payment concerns
Order-related assistance
General customer service

Whatever your question may be, we’re here to help find the right solution.

Business information

Vella Rogue

8120 McKinley Ave
Los Angeles, CA 90001
United States

Business Correspondence Only

Please note that this address is not a return address.

If you need to return an item, please contact our Customer Support Team first. We will provide the correct return instructions and return address once your request has been approved.

Customer service hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Emails received outside our service hours will be answered on the next available business day.

For faster assistance

When contacting us, please provide:

Full Name
Email Address
Order Number, if applicable
Details about your question or concern

If you’re contacting us about a damaged, defective, or incorrect item, please attach clear photos of the product, packaging, and shipping label whenever possible.

We’d love to hear from you

Your questions, feedback, and concerns are important to us. Vella Rogue is committed to providing thoughtful support and making your experience with us as smooth as possible.