Shipping policy

Welcome to Vella Rogue.

Thank you for choosing Vella Rogue. We’re committed to making your shopping experience simple, reliable, and enjoyable from the moment you place your order until your package arrives. Please review our Shipping Policy below.

Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items.

Processing Time

1–3 Business Days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed outside business hours will be processed on the next available business day.
During holidays, promotions, or peak shopping periods, processing may take slightly longer.

Every order is carefully checked before shipment to ensure product quality and order accuracy.

Shipping Methods & Rates

We currently offer shipping within the United States.

Shipping Method	Order Amount	Shipping Fee
Standard Shipping	$0.00 – $59.99	$9.00
Free Shipping	$60.00+	FREE
Expedited Shipping	$0.00 – $99.99	$18.00
Free Expedited	$100.00+	FREE

Shipping fees are automatically calculated and displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Tracking updates may take 24–48 hours to become available after the carrier scans your package.

If your tracking information does not update immediately, please allow some additional time for the carrier’s system to refresh.

Shipping Information

To help ensure a smooth delivery, please keep the following in mind:

Please carefully check your shipping address before completing your order.
Shipping addresses may not be changed once an order has entered processing.
Orders containing multiple items may occasionally be shipped separately.
Shipping carriers are selected according to the destination and available logistics services.
We currently ship within the United States only.
We do not currently deliver to APO, FPO, or DPO military addresses.
Certain restricted or remote locations may not be eligible for delivery.

Shipping Delays

We work hard to keep every order moving, but occasional delays may happen due to circumstances outside our control, including:

Severe weather
Carrier delays or service interruptions
Public holidays
High shipping volumes
Transportation disruptions
Incorrect or incomplete shipping information
Other unexpected logistical circumstances

We appreciate your patience and understanding.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged packages, please provide:

Order Number
Tracking Number
Photos of the shipping package
Photos of the shipping label
Photos of the damaged item and packaging

Our Customer Support Team will review the information and work with the shipping carrier when necessary to help resolve the issue.

Undeliverable or Refused Packages

Packages may be returned to us if they are refused, left unclaimed, addressed incorrectly, or sent to a location that cannot be serviced by the carrier.

If a package needs to be shipped again, additional shipping or handling charges may apply.

Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before sending any merchandise back to receive the correct return instructions and return address.

Vella Rogue

8120 McKinley Ave
Los Angeles, CA 90001
United States

Business Correspondence Only – Not a Return Address

Contact Us