Refund policy
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At Vella Rogue, your satisfaction matters to us. We want every order to feel like a great choice, but if something isn’t quite right, our team is here to make the return process as simple and straightforward as possible.
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, all items must:
Items that do not meet these requirements may not be accepted.
For hygiene and safety reasons, the following items are not eligible for return:
Please contact our Customer Support Team before sending any item back.
Customer Support Email
To help us process your request efficiently, please include:
After your request has been reviewed and approved, we will provide the appropriate return instructions and return address.
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the return is due to:
Original shipping charges are generally non-refundable.
For your protection, we recommend using a shipping service that provides tracking information.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.
Please provide:
Our Customer Support Team will review your request and work with you toward an appropriate solution.
Once your returned package has been received and inspected, we will notify you of the return status by email.
If your return is approved, your refund will be issued to the original payment method within 5–10 business days.
Please keep in mind that your bank or payment provider may require additional time before the refund appears in your account.
Orders may be canceled within 12 hours of being placed.
Once an order has entered processing or has already been shipped, cancellation may no longer be possible.
For cancellation requests, please contact:
Please note:
The address below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive the correct return address and instructions.
Vella Rogue
8120 McKinley Ave
Los Angeles, CA 90001
United States
Business Correspondence Only – Not a Return Address
Vella Rogue
If you have any questions about returns, refunds, or your order, please contact our Customer Support Team. We typically respond within 24–48 business hours and will be happy to assist you.
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